Privacy Policy
Cross Legal Pty Ltd trading as Cross Legal: Stewarding. Success. (“Cross Legal”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and store personal information.
1. Who We Are
Cross Legal is a boutique legal practice providing dispute resolution, investigations, litigation support, regulatory response services, strategic legal advisory services and related professional services.
We work with clients across a broad range of industries and may provide services directly, alongside other firms and specialists, or within client organisations.
2. What Personal Information We Collect
We may collect personal information including:
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Names and contact details
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Company and employment information
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Identification information
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Financial and billing information
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Information relating to legal matters, disputes or investigations
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Communications with us
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Website usage information
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Any other information reasonably necessary for us to provide legal or professional services
Where relevant to a matter, we may also collect sensitive information, including information relating to health, criminal records, regulatory matters or other sensitive matters permitted by law.
3. How We Collect Personal Information
We may collect personal information:
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Directly from you
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Through communications with you
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Through our website or contact forms
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During the course of legal matters or investigations
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From courts, regulators, government agencies or public records
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From clients, witnesses, experts, consultants or third parties connected to a matter
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From other professional advisors or service providers
We may also collect information through cookies or analytics tools when you visit our website.
4. Why We Collect Personal Information
We collect and use personal information to:
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Provide legal and advisory services
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Conduct investigations and forensic processes
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Manage disputes and litigation
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Respond to regulators and legal processes
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Communicate with clients and stakeholders
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Conduct conflict checks
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Manage billing and administration
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Improve our services and website
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Comply with legal and professional obligations
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Protect our legal rights and interests
5. Disclosure of Personal Information
We may disclose personal information to:
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Barristers, experts and consultants
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Courts, tribunals and regulators
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Other law firms or professional advisors
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Technology and cloud service providers
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Insurers, auditors and financial institutions
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Government authorities where required by law
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Other parties authorised or instructed by our clients
We take reasonable steps to ensure third parties handle personal information appropriately.
6. Overseas Disclosure
Some of our service providers or technology platforms may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include:
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Secure document management systems
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Encryption and cybersecurity controls
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Restricted access to confidential information
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Secure destruction or de-identification of information when no longer required
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
8. Access and Correction
You may request access to personal information we hold about you and request corrections where necessary.
We may refuse access in certain circumstances permitted by law.
Requests should be made using the contact details below.
9. Website and Cookies
Our website may use cookies, analytics tools and similar technologies to improve website functionality and user experience.
You may disable cookies through your browser settings, however some website functionality may be affected.
10. Confidentiality and Legal Professional Privilege
As a legal practice, information provided to us may also be subject to duties of confidentiality and legal professional privilege.
Nothing in this Privacy Policy limits those obligations or protections.
11. Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, you may contact us using the details below.
We will investigate complaints and respond within a reasonable time.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
13. Contact Us
Cross Legal Pty Ltd
Trading as Cross Legal: Stewarding. Success.